Dr. Susan, Dr. Tracey, and the rest of the team at our practice work hard to ensure that you receive quality treatment in a friendly, warm, and relaxing environment. We believe that having an excellent dental practice begins with open patient communication. We encourage our patients to ask any questions that may arise during treatment, as well as discuss any concerns that they have at their appointments. Our team members are happy to assist you in any way possible and will do their best to make each appointment even better than the last. Learn more about our dynamic team below and feel free to contact us with any questions you may have.
Jean Voss
Jean is our Health Relationship Coordinator, otherwise known as “HRC”. She has been with our practice for more than 27 years (since 1995) after graduating from LCC’s dental assisting program. She began her dental career as a certified and registered dental assistant and went on to earn her BS from Michigan State University in zoology (GO GREEN!). She dedicates years of continuing education and wisdom to Total Health Dentistry to fuel her passion for helping people. Her position as HRC is a wonderful and exciting role as a partner and health advocate for our patients. Jean facilitates the new patient appointments, communicates on your behalf with your medical team(s), helps you understand financing options for the treatment you desire, and coordinates follow-up treatment visits in and outside of our office.
She is the most well-rounded team member so from time to time, you will see her sitting chair side with the doctors or helping the business team. She serves as our personal “Yoda”. Jean has a heart for people and an iron-clad memory. She loves to catch up with patients and hear about their lives. From Jean: My personal mission is to partner with you to help achieve your best possible health and wellness outcomes.
Away from the office, you will find Jean and her husband Jim enjoying the roles of mom and dad to their kids, Landon, and Amelia. She is trying her hand at gardening – both flowers and vegetables. In her free time, Jean enjoys, golf, cooking, beer, or wine tasting, and all her kids’ extracurricular activities! She loves to travel and spend time with all the important people in her life. One of her favorite places to frequent is her family getaway at Higgins Lake.
Georgette Taylor, RDH
Georgette is a graduate of Ferris State University's Dental Hygiene program and carries with her close to 30 years of dental knowledge and practice experience with her in her back pocket. She began her journey in Susan's practice in 1994 and is extremely proud to be a standing pillar representing the philosophy of practice's original foundation and its culture and growth since close to its beginning.
If you asked Georgette what she loves about being a dental hygienist, she would say without a bit of hesitation that it is her ability and privilege to foster her personal relationships with her patients chair side. Many of her individual patient connections now expand for decades and into multi-generations of families. She states, "My heart is full each and every day. I absolutely love being a dental hygienist! It is a passion and an honor to serve each and every individual in a wonderful environment while helping every patient achieve their optimal dental and overall health goals. I am one link in a strong chain of an absolutely amazing group of team members who all work together on behalf of our patients on a daily basis."
Away from work Georgette is married to her wonderful husband and she is a proud and grateful mom to their two beautiful children. She enjoys flower gardening, walking, and spending time with her family. You can often find her cruising with her husband in their '56 Ford T-bird or driving solo at a much faster speed with the top down in her Ford Mustang. Her favorite quote is from the Greek fabulist, Aesop ~ "No act of kindness, no matter how small, is ever wasted..."
Tori Alicea-Price, RDA, CDA, COA
Tori has more letters after her name than any of us: That’s because she is a continual learner and hasn’t yet learned how to say “no”. She is a passionate Registered Dental Assistant who continually steps up in her professional life. (She even has a tooth tattooed on her forearm!)
Tori lives in Holt and is the mother of two outstanding young adults, Jalen, and Jada.
Among her many certifications and accolades, she is the previous president of the Michigan Dental Assistants Association and the current president of the Central District Dental Assistants Society. She is also perusing another degree, this time a BA from Central Michigan University (class of 2023) in Community Development with a minor in Health Services. Speaking of her heart for service, Tori is also a proud Board Member of the Michigan Dental Foundation Mission of Mercy.
In her free time, she enjoys crafting with her Cricut, traveling, visiting breweries, and being active
From Tori: “I am passionate about my children and being very active in the dental world. I take great pleasure in making a difference in the lives of my patients, co-workers, friends, and family.”
Becky MacQueen
Becky first joined the practice in 2017 and we were heartbroken when she stepped away in 2019. Three years later she is back with us as a significant part of our business team. Becky did not realize how much she would miss being a part of a team that truly changes not only our patients’ oral health but their total health as well.
She loves bringing FUN to the office, making connections, and bringing comfort to all of us. She has a smile for everyone, while wearing a fun outfit for spirit week or a tiara for her birthday. Behind the scene she is working very hard to maximize your insurance benefits and accurately account and schedule your appointments.
When she’s not in the office you will find her exploring Michigan's beautiful scenery, working out or at a softball game watching her youngest Anna play. Her older kids Wynter, Vincent and Emma are all working and attending college and keep her busy as well. When they are able to get away, they love traveling as a family, checking out new locations or hopping on a cruise. Becky is always looking for a fun weekend festival to attend in her free time.
Sally Johnson
Sally is a pillar of strength for all of us. And she’s as FUN as the day is long! She currently serves as the financial coordinator for the practice.
Sally first joined the team 1989 (over 30 years ago) with two breaks in those years to work in management at Delta Dental and to test out “retirement”. In Sally’s words: “I keep coming back. It's hard to let go of the people I love, who are like family to me (including some of our long-time patients.)”
Sally has always been a continual learner. Even though she serves in a business capacity, really enjoys learning about Total Health Dentistry along with the clinical team. more about everything they do here, and I will stay, in some capacity, as long as they'll have me. More from Sally: I'm still, as they say, "back in the saddle", and will be until I can't anymore. Riding horses is my therapy: mentally, physically, and emotionally. I plan to do some traveling, since I consider myself semi-retired. But I’ll stay with this practice as long as they’ll have me. Just like the song Hotel California says, "You can check out, but you can never leave."
Emily Roberts, RDH
I am passionate and honored to become an integral part of our amazing Total Health Dentistry team, so I can help patients forge their own journey toward their personal version of optimal health. I have long recognized the interconnectedness between people’s oral health and their systemic health. As your dental hygienist, it is my personal mission to help you achieve optimal health through individualized care and reach a higher quality of life.
My passion for wellness and health extends into my personal life too. I believe that our most significant investment is in ourselves. Outside of the office, you can find me training for a marathon, road tripping with my partner as we check off all 63 National Parks in the U.S., hiking with our dog Kodah, and embarking on my journey to becoming a yoga teacher. I look forward to getting to know you better too.
Nathan Hall, RDH
I graduated as a Registered Dental Hygienist with honors from Lansing Community College. I am feeling so fortunate to be joining Total Health Dentistry and I’m happy to call this my dental home. I had many choices and chose to become part of this dental “family” because we share values around health.
Total health and collaboration is something I believe in whole-heartedly because I would not be where I am today without my own team of health care professionals that helped me back to a state of optimal health.
In 2016, at the age of 22, I survived a house fire that flipped my life and my outlook upside down, and then upside right. After a long road to recovery, my lasting “scar” so to speak, lies within my vocal cords, resulting in a somewhat gravelly voice and a chronic cough. Sadly, my best friend was not as lucky, and lost his life due to complications from the fire. I used this traumatic experience to become the compassionate, driven, health advocate I am today. Occasionally projecting my voice is a bit of a challenge, but I am now blessed with a unique voice and the ability to share my story—and I’m happy to share more if you are curious.
I am happily married and my wife and I have a growing family. We have three fur-babies right now… and we are expecting our first little girl in August. I am excited to share my favorite things with her as well. I love playing outside, including golf, (among other sports), kayaking, hiking, and trips up north for bonfires, boating, and making family memories. I enjoy traveling, meeting new people, continual learning and embracing new cultures from all parts of the world. My favorite quote is “You can’t turn back the clock. But you can wind it up again.” - Bonnie Prudden
Nicole Shippy
Nicole has been a cherished member of our practice since she began seeing Dr. Susan at the age of 4. After dedicating 15 years to the business team of a local urology practice, we were thrilled to have her join our team, where she quickly become a gift to us all.
Nicole is happily married and a devoted mom to three children. In her downtime, she enjoys both fiction and non-fiction reading, working in her garden or preparing for her annual Halloween party that is the talk of the town. Her current goal is to slow down and embrace being fully present in each moment, while continuing to balance her career and family life.
Sarah Thompson
Sarah has been a dental assistant since 2002 and has been with our dental family since 2021.
She began assisting with extensive on-the-job training in 2002 and she fell in love with the “dance” of four-handed dentistry from the start. For 15 years she worked with the underserved, at-risk population in Lansing.
As a compassionate and empathetic person, Sarah finds her patient connections the most rewarding part of her work.
When she’s not at work Sarah loves being outside. She also enjoys volleyball, softball, photography, travel, being with friends, and….dancing!
She is dedicated to Total Health Dentistry Sarah and writes: “This is dentistry at its finest level! To piece together the whole picture of someone’s health,
viewing all aspects of what the mouth can tell you is incredible. It’s better for the patient because it uncovers underlying issues that might otherwise be missed.
Also….working with Susan and Tracey has not only impacted my journey professionally but personally as well. Working side-by-side with a couple female powerhouses in our community has challenged me, encouraged me, and has grown my love for truly helping serve our patients better! After all, what other dentists throw parties to celebrate their patients and creatively develops ways to engage youth—to educate for a lifetime of overall health.”
